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FAQ

Frequently asked SHIPPING questions

1. How long will it take to get my goods - Handbooks, CMC Files, SOPs or Journals?

Most orders are shipped direct door-to-door to pharma enduser within 3 -10 business days from receipt of the payment, by bank draft/certified cashiers check confirmation. We utilize registered, insured airmail or EMS Express Global courier for shipping as this is the most economical means. Shipping within 3-10 business days for validated international bank draft payments and longer for private checks (non bank drafts).

O
nce shipped it usually takes between 3 - 10 business days to most parts of the world (customs dependant). Note the 4 shipping levels. Normal, Priority, FastTrack and Expedited Shipping.

2. Normal
Shipping

Normal shipping means that your order goes into the shipping queue and is shipped when your order comes to the top of the dispatch list. There are several ways (see below) to speed up this shipping routine and at special peak, high volume times (Dec to March), the normal shipping process can slow down due to new editions and new publications.


3. Priority Shipping

Your order is shipped if your firm registers for Priority Shipping. To register your firm simply has to scan a copy of your check payment or bank transfer to Locum. That's All - Your firm has registered and you bypass all Normal shipping. It's as simple as that and well worth it. Of course we can streamline our orders when we know what's in the pipeline - so its good for us too.


4.
FastTrack Shipping
- USD $ Bank Transfer Payments.
You can really FastTrack your shipments. Payment is in USD $. This is very much faster than Priority Shipping.

T
o register for FastTrack you simply have to scan a copy of your bank-to-bank US BAnk draft documents to
Locum and proof of mailing. That's All - You have registered and you bypass all Normal and Priority Shipping.


5. EXPEDITED Shipping - For very urgent orders only

Your firm is first in the queue. You jump ahead of everyone, but there is an EXPEDITED cost to be the first name on the shipping list. USD $ is fastest payment procedure however there is an additional overhead cost of 5-10% expedited charges for immediate first-in-line shipment. This shipping method is for clients who wish to pay for very urgent orders that are required immediately and cannot wait and want immediate service.
Expedited orders for "Second Day" and "Next Day Air" shipping, are business days only.

To register for Expedited Shipping you simply have to scan a proof copy of your bank transfer documents to Locum. That's All - Your firm has registered and you bypass all Normal, Priority and FastTrack Shipping.


6. Internationally Shipping and How Much Does it Cost?

International shipping is standard as our publishers are in Europe, Asia, Africa and the Middle East region. It costs $99 per EMS air mailed handbook for under 4kg weight which represents the average handbook volume unpacked.
The shipping costs in the US and Canada are $49 for postal weights up to 2 Kg each and $99 for postal weights up to 4Kg each, comprising of a two book volume set.

Note all Int. Journals titles and editions are mailed totally free of charge anywhere. Firms may register and insure journal subscriptions at a nominal cost to insure no mail loss or damage. Please email to request an exact invoice.

We will provide you an exact invoice quote, based on an e-mail request of your chosen shipping levels, before we ship your goods, if you wish. Your final receipt will show exact costs

Your receipt will reflect the actual air shipping cost at the time of weighing and air shipping to the different postal zones. Please note that shipping and insurance estimations may change marginally from time to time, as postal rates change, and may occasionally differ very slightly from the initial e-mail quotation which comes off a fixed list.

All shipping is priority post, first class air mail when under 2 kg and by Global Priority Mail or EMS courier when over 2 Kg and the parcel is insured for a 100% replacement, if lost or damaged.

6b. Transhipment, rerouting, demurrage charges and natural disaster
Transshipments, on-route cancellations, or reroutes are not insured nor is freight covered for the reshipment. Warehousing demurrage costs may range from $2.90 to $5.90 /kg/day when on-route for transshipment or on-route cancellations or shipping redirection's occur or delivery cannot be achieved such as protocol or contract violations. Clients are responsible for these additional costs incurred by the shipper, shipper, or warehousing agents and/or publisher and other related transportation or concerned parties. Publishers, shippers and insurers are not responsible for damages occurred directly or indirectly due to natural disasters, such as flood, water, wind, earthquake and such non-made made natural occurrences (Acts of God'').

Note: On request we will provide you with an exact courier quote from EMS before shipping items, door-to-door for expedited courier orders.


7. What is LIG credit / return / non-return or exchange policy?

All handbooks in perfect, unopened, resaleable condition (in the original shipping material), ordered in genuine error or duplicated in error, can be canceled, within 14 days of placing the initial handbook order for a prorate refund, less costs. If you intend to return an unopened, unused handbook, you must first contact us for return and shipping instructions.

7b.Credit / Changes to Trading Conditions

We will access an appropriate credit less shipping, insurance, demurrage and handling charges once the returns are accepted, inspected and processed (it takes about 6-12 weeks). When an entire set or sets of the 12 / 24 / 33 / 55 Handbook volumes or set or series is printed-on-demand (POD) then no returns are permitted and no claims are processed. Cancellations or order changes occurring during 'shipping-in-process', transit or while 'shipped in transit via bonded warehouses' would generate and require additional costs of reshipping,
reinsurance and appropriate warehouse demurrage charges that occurred after changes to invoice activation terms and/or notification of shipment and/or changes to the original invoice terms and/or changes to trading conditions and/or changes to associated trading terms stated in facsimiles, letters, voicemails or e-mail correspondence.

7c. Security codes

A
ll handbooks have security UV codes and light sensitive print that guard against unauthorized photocopying. Unfortunately, no opened or used handbooks or computer CD dataware can be returned (copyright protection).

 

8. US Bank Draft - The most common procedure

Mail the US bank draft direct to our Florida office after down loading your PDF invoice we send you. We only process orders for shipping when checks have been received by our bank, that is if you have not register for Priority or FastTrack Shipping  |

| How To Pay | Shipping | FastTrack | Stock Levels | Global Clients |



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